WEBVTT 1 00:00:01.290 --> 00:00:06.305 Sooner or later, a customer brings something back. In this episode we return an item 2 00:00:06.305 --> 00:00:11.021 against its receipt, swap it for something else, and look at a return without a 3 00:00:11.021 --> 00:00:11.498 receipt. 4 00:00:12.932 --> 00:00:17.952 A customer is back with the medium hoodie. It is the wrong size. Tap Return, at the 5 00:00:17.952 --> 00:00:19.040 top of the screen. 6 00:00:20.900 --> 00:00:25.691 Taking goods back is something only a manager can allow, so the register asks for a 7 00:00:25.691 --> 00:00:27.943 manager's PIN. The manager types it in. 8 00:00:29.678 --> 00:00:34.290 This is the return screen. At the top it says who approved it. On the left are 9 00:00:34.290 --> 00:00:39.079 recent sales. You can search by receipt number, or by customer name. You can also 10 00:00:39.079 --> 00:00:42.272 scan the barcode printed at the bottom of the receipt. 11 00:00:43.415 --> 00:00:44.657 Tap the customer's receipt. 12 00:00:46.929 --> 00:00:52.252 The lines of that sale appear. Each shows how many were sold and how many can still 13 00:00:52.252 --> 00:00:57.319 be returned. Use the plus button to choose the quantity coming back. Return all 14 00:00:57.319 --> 00:00:58.730 would take everything. 15 00:00:58.880 --> 00:01:03.927 Choose a reason for the return, or type your own. The return to stock switch decides 16 00:01:03.927 --> 00:01:08.974 whether the item goes back on the shelf. Leave it on for goods in perfect condition. 17 00:01:09.959 --> 00:01:14.792 The button at the bottom shows how much will be refunded, tax included. Tap it to 18 00:01:14.792 --> 00:01:16.403 add the return to the sale. 19 00:01:17.617 --> 00:01:22.300 Back on the sell screen, the cart holds the returned hoodie as a minus amount. The 20 00:01:22.300 --> 00:01:25.955 big button at the bottom now says Refund instead of Pay. Tap it. 21 00:01:27.452 --> 00:01:32.911 The refund goes back the way the customer paid. They paid cash, so we give cash from 22 00:01:32.911 --> 00:01:35.836 the drawer. Tap the refund button to confirm. 23 00:01:36.685 --> 00:01:41.797 The refund receipt shows the amount refunded as a minus figure. The item goes back 24 00:01:41.797 --> 00:01:43.355 into stock. Tap New sale. 25 00:01:45.128 --> 00:01:49.693 The same customer now wants the large hoodie swapped for a medium. An exchange is 26 00:01:49.693 --> 00:01:53.130 just a return and a sale together. Start with a return again. 27 00:01:55.005 --> 00:01:59.681 Open the same receipt. The medium hoodie is already marked as returned, so only the 28 00:01:59.681 --> 00:02:01.033 large one can be chosen. 29 00:02:02.469 --> 00:02:05.999 Choose the large hoodie, add a reason, and add it to the sale. 30 00:02:08.516 --> 00:02:14.011 The return is in the cart. Now scan the item they want instead. A medium hoodie. 31 00:02:15.254 --> 00:02:20.251 The cart holds a minus line and a plus line. The register works out the difference. 32 00:02:20.251 --> 00:02:24.886 The medium costs a little more than the large, so the customer pays only that 33 00:02:24.886 --> 00:02:26.090 difference. Tap Pay. 34 00:02:27.299 --> 00:02:30.623 Take the difference in cash, and the exchange is finished. 35 00:02:31.980 --> 00:02:36.923 What if the customer has lost the receipt? Add the item to the cart first. We scan a 36 00:02:36.923 --> 00:02:38.864 medium hoodie, then tap its line. 37 00:02:40.408 --> 00:02:45.809 In the line editor, there is a switch called Return or refund this item. It says 38 00:02:45.809 --> 00:02:51.481 unreceipted return, and that it needs refund permission. Switch it on, and tap Save. 39 00:02:51.631 --> 00:02:56.689 Again a manager has to approve, by PIN, because returning an item without a receipt 40 00:02:56.689 --> 00:02:57.665 needs a manager. 41 00:02:58.677 --> 00:03:03.465 The line is now a refund, at the price shown on the line. You finish it the same way 42 00:03:03.465 --> 00:03:05.403 as before, with the Refund button. 43 00:03:06.826 --> 00:03:10.724 In the next episode, we put a sale on hold while the customer fetches their wallet, 44 00:03:10.724 --> 00:03:11.663 and we save a quote.