WEBVTT

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If your shop repairs things, the register tracks that work too. In this episode we

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check in a bike for repair, add a part and some labour, and take payment when the

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customer comes to collect.

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Tap Work orders at the top of the sell screen.

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This is the list of open jobs. Each one shows its number, the item, the customer,

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the problem reported, its status, when it is due, and the estimate so far. You can

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search by number, item, serial number or customer.

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Walt has brought in a bike. Tap New work order.

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First, choose the customer. Tap Choose and search for Walt.

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Now describe the item. Walt's bike is a red Trek city bike. Add the serial number

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too, so there is no doubt later about whose bike is whose.

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Write down the problem as the customer tells it. You can also add a technician, and

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a due date, so the customer knows when to come back. Then tap Create.

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The work order has its own number, and its own page. On the left are the customer

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and the details of the job, and the status. The status moves from open, to in

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progress, to ready, as the work goes along.

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On the right go the parts and the labour. First a part. Tap Part, and search for the

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inner tube.

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The part is added to the job, at its normal price. Next, labour. Tap Labour.

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Choose a standard labour item from your list, such as the flat repair, and type the

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hours it took. An hour and a half. Then tap Add.

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For work that is not on the list, tap Labour again and choose Custom labour. Give it

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a description, the hours, and your own rate. Chain clean, half an hour, at forty

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dollars an hour.

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The page now lists every part and labour line. At the bottom are the total hours of

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labour, and the estimate before tax.

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Later, Walt comes to collect the bike. Open the work order, and when the job is

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done, tap Check out.

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All the lines move to the sell screen as one sale, with the customer attached, and

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tax added to each line. It is an ordinary sale from here.

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Tap Pay and take the money, as always. We use cash.

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The receipt lists the part, and the labour with its hours and rate. The work order

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is marked as picked up, and the part comes out of your stock.

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In the next episode, we look after the cash drawer: money in, money out, and opening

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it without a sale.