WEBVTT

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Sooner or later, the internet goes down. The good news is that the register keeps

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selling. In this episode we cut the connection, make a sale, and watch it sync when

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the connection comes back.

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Normally the register is connected to your store server. Look at the small green

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cloud next to the total. It tells you everything is connected.

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Now the connection drops. We cut the network on this computer.

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A banner appears across the top. Offline: sales are saved on this register and will

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sync automatically. It also shows how many sales are waiting, and for how long you

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have been offline. There is a limit to how long a register can sell offline, and the

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banner warns you as you get close to it.

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The sale we started is still in the cart. Selling carries on as usual. Tap Pay.

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Here is what is different. Some payment methods need the internet, and they are

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greyed out. Gift cards, store credit, house accounts and the card reader all need a

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connection. The screen says what still works. Cash, a check, or the standalone card

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terminal, where you type in the approval code yourself.

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We take cash.

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The sale is complete. It is saved on this register, with its own receipt number, and

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the customer gets a receipt as always.

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Tap New sale. A few things need the internet to check with the server, such as gift

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card balances, cash management and returns against a receipt. The register tells you

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when you try. Let's try the gift card balance.

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Open the main menu again, and look at the sync queue. It says how many sales are

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waiting. Tap it.

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The sync queue lists the sales waiting to go to the server. You never need to do

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anything here, the register tries again by itself. Once the connection is back, Sync

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now tries again straight away.

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Now the connection comes back.

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The register notices, and sends the waiting sale to the server on its own. The

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banner goes away, and the sync queue now says online, with no unsynced sales. All

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offline sales have synced.

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The sale made offline is now on the server, with the same receipt number it had on

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the register. If a manager needs to look at an offline sale, the register flags it

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for review, and tells you here.

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That is the end of this season. You can now open the register, sell, take payments,

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handle returns, and close the day. Well done.