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In this episode we find a past sale in the back office, look at everything on it,

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send the customer a receipt, and void a sale that should not have happened.

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Open Sales in the menu. This is every sale from every register, newest first.

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Each row shows the receipt number, the date, the customer, the store and register,

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who served, the number of items, the status and the total.

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Use the filters to narrow the list. Status lets you pick completed sales, parked

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sales, layaways, quotes, or voided sales.

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Let's look at voided sales only.

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The date range, the store, and the member of staff work the same way. Set the status

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back to any status.

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If you know the receipt number or the customer, just type it in the search box. Here

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is Cathy Club.

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Click a row to open the sale.

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At the top are the status, the date, the customer, the store and register, and who

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served. On the right is the receipt, exactly as the customer received it.

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Below are the items with their prices, discounts and tax. Then the totals, and the

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payments. If the customer paid with two methods, you see both here.

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A customer lost their receipt? Tap Email. Type their address, and send it.

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The receipt goes out by email straight away.

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Print hands the receipt to your browser's print window, so you can print it on any

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printer you have.

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View audit trail shows everything that was recorded about this sale: who did what,

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when, and at which register.

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We cover the audit log in more detail in a later episode. For now, go back to the

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sales.

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Sometimes a sale was rung up by mistake. Open it, and tap Void.

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Type the reason. This is kept in the audit log, so be clear.

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The system tells you what a void does. Stock, serial numbers, lots, gift cards,

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store credit, house account and loyalty points are all put back. It cannot be

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undone.

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Confirm, and the sale is voided.

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The status now says Voided. The sale stays in the list, so there is always a record

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that it happened.

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That is sales history. In the next episode, we look at gift cards: the cards you

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have issued, their balances, and their history.