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Gift cards are sold at the register. In the back office, you keep an eye on them:

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what is outstanding, what a card was used for, and what to do when something goes

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wrong.

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Open Gift cards in the menu.

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At the top, you see how many cards there are, and the outstanding liability. That is

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the total you still owe customers in unspent gift card balances.

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Each row is a card: its number, the customer if one was attached, when it was

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issued, when it expires, its status, the value it started with, and what is left.

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Tick Hide zero balance to leave out cards that are used up. To find one card, type

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part of its number in the search box.

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Click a card to open it. At the top are the balance, the starting value, and the

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expiry date.

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Below is the card's history. This card was bought for fifty dollars, and later

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redeemed in a sale. Each line shows the amount and the balance after it.

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For a redemption, tap View sale to see the sale it paid for.

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Here is the sale, with the gift card shown as the payment. Go back to the gift

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cards.

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You can also issue a card from here. Tap Issue gift card.

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Enter the amount. Leave the card number blank and the system makes a sixteen digit

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number for you. You can attach a customer, and give the card an expiry date, but

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both are optional.

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Tap Issue. The new card opens, with its balance, and its first line of history:

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issued.

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If something went wrong at the register, a manager can fix the balance. Tap Adjust

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balance.

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Enter a plus amount to add to the card, or a minus amount to take away. Then give a

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reason. We add five dollars, because the customer was charged twice.

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Tap Save. The balance goes up, and the adjustment appears in the history with your

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note.

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If a card is lost or stolen, tap Deactivate. The system warns you that the card

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cannot be redeemed while it is inactive.

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We will keep this card active, so we cancel.

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That is gift cards in the back office. In the next episode, we look at the work

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order board, where you follow repairs and services from start to finish.