WEBVTT

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Most staff are honest, and most mistakes are honest mistakes. This page helps you

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see what stands out. In this episode we read the loss prevention page, follow one

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employee into the audit journal, and look at the offline review page.

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Scroll the menu on the left and open Loss prevention. It is built from the audit

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journal, and lists exceptions for each employee, riskiest first.

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The tiles at the top count the exceptions in the period. The highest risk score and

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who has it. Items removed from a cart, and their value. No-sale drawer opens, and

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carts cleared.

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Then voids, and how many of them were refunds without a receipt. Price overrides,

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and changes to catalogue prices. And sales rung up offline, with the number of

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manager approvals.

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The date range and outlet buttons narrow it down, and Export CSV saves it as a

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spreadsheet.

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Below is a row for every employee. The columns count each kind of exception, and the

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first one is the risk score, with a colour: low, medium or high.

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A note under the table explains the score. Items removed count one point. Price

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overrides two. No-sale drawer opens three, and voids three. Refunds without a

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receipt count four.

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The page is careful to say that a high score is a prompt to look closer, not proof

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of wrongdoing. A busy cashier who handles a lot of returns will score higher than

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someone who sells very little.

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Scroll down to see Recent exceptions. Each one says what happened, who did it, who

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approved it, and when. One of them is a sale voided by Casey Cashier and approved by

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Morgan Manager, with the reason that was typed.

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The Open journal button takes you to the full audit journal.

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To investigate, scroll back up and click an employee. We click Casey Cashier.

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The audit journal opens, already filtered to that person, and to the same period.

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Now you can read every action they took, one by one, as we saw in the last episode.

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Registers keep selling when the internet is down, and send their sales later.

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Usually everything lines up. When it does not, the sale needs a person to look at

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it.

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The Offline review page lists the sales that did not reconcile when they synced, so

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that someone can look at them. The number on the tab shows how many are waiting.

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Right now, no offline sales are waiting. All caught up. When someone has dealt with

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a sale, it moves to the Resolved tab, so you keep a record.

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The dashboard also has a tile for offline review, so you will notice when something

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is waiting.

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That is loss prevention. In the next episode, we look at your registers and

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scanners, and fix sync problems.