WEBVTT

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Your registers and scanners keep working when the internet is down, and send their

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work to the server when it comes back. In this episode we check on every device, and

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look at the page where sync problems end up.

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Scroll the menu on the left and open Devices.

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This page lists every register and scanner that has been enrolled. It refreshes by

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itself every thirty seconds.

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The tiles at the top answer four questions. How many devices are online, meaning

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they reported in during the last two minutes. How many are offline or silent. How

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many are holding sales that have not reached the server. And how many have been

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stuck in that state for more than thirty minutes, which is an overdue backlog.

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In this store the registers are closed, so they all show as silent. That is normal

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when a register is switched off or the tablet is asleep.

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Each row is a device. You see its status, its name, the app and its version, where

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it is, and who is signed in. Then the unsynced sales and events still waiting on the

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device, and when it was last seen.

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Click a device to open its details.

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The panel shows when it went offline, when it last synced, who enrolled it and when,

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and a fingerprint of its key. It also shows what the device itself reports, such as

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its app version and how many items need attention.

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At the bottom is Revoke device. Use it when a register or scanner is lost, stolen,

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or retired.

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The device can no longer upload anything. Its next request is refused, and it has to

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be enrolled again with a new code. Sales it already sent are kept. We will cancel.

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To add a device, tap Enrol a device. It creates a one time code. Choose the kind of

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device, the outlet and the register. On the device, choose Enrol this device, and

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type the code. The code works once, and expires after fifteen minutes.

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Most of the time, sales sync without any trouble. The Exceptions page is where the

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rare problems wait for a manager. Open it from the menu.

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The first tab is Rejected offline sales. These are sales the register handed over,

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but the server could not record. You settle each one by hand, and then mark it

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resolved. Resolved ones are kept on the other button. Nothing is rejected right now.

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The second tab is Card refunds. When you void or return a card sale, the card

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processor has to confirm the refund. Any that it has not confirmed are listed here.

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Pending ones are retried automatically every minute.

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The third tab is Unclaimed card payments. That is a card payment that the processor

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approved, but no sale claimed, because the register never saved the sale. You either

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refund the customer, or dismiss it with a note if the sale was recorded another way.

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If all three tabs are empty, as they are here, your devices and your payments are in

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step.

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That is the end of reports and controls. In the next episode, we make signing in

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safer, with two-factor codes for sensitive roles.