WEBVTT

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A ticket only helps if the customer has it. In this episode we look at what was sent

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for a sale, at the ticket page the customer opens, and at where wallet passes are

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set up.

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In the menu, choose Sales. We look for the sale of the tickets by typing the

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customer's name, Ana Reyes.

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Click the row to open the sale.

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The Tickets card lists every ticket of the sale with its seat and type, and its

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state: issued, admitted at the door, or void.

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Under the tickets is the history of what was sent: what went, to which address, and

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how it went. Here the tickets were emailed to Ana, with a link and a P D F, and the

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email was sent.

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The Email tickets button at the top sends them again, to the customer's address or

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to one you type. Each time you send, the link in the earlier emails stops working,

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so only the newest email has the link that works.

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Customers can also add a ticket to their phone's wallet. In the menu, under Events,

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choose Wallet passes.

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Apple Wallet and Google Wallet each have a card. A wallet is offered to ticket

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holders once its certificate or service account is uploaded here, and switched on.

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Neither is set up in this store, so the wallet buttons do not appear on the ticket

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page. Everything else works without them.

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For Apple you need a certificate from your own Apple developer account, and for

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Google a service account from your own Google Wallet account. The page checks what

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you upload, and Test pass shows that it works.

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This is the email Ana received. It has a link to her tickets, and the tickets as a P

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D F.

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The link opens the ticket page. It needs no sign-in. Each ticket has a Q R code to

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show at the door, its seat, its type, its code to type in, and whether it is still

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valid.

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Download P D F gives the tickets with a page for each, and Add to calendar gives a

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calendar file. If Ana loses the email, she presses Email me my tickets again, and a

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new email goes to the address on the purchase.

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In the next episode, we scan these tickets at the door.