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Plans change. In this episode we give away a ticket, give a performance a new date,

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and cancel another one, with every buyer refunded.

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A comp is a free ticket with a reason: a guest, a sponsor, the press. In the menu,

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choose Events, and open the Harbor Lights Concert.

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Scroll down to the performances, and open one that has tickets sold.

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Scroll down to Seats and blocks. The map shows every seat as sold, held, blocked or

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free. Pick a free seat on it. We pick a seat in the front row.

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Press Comp tickets. Say why the ticket is free, who it is for, and where to email

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it.

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Press Issue comps. The seat is taken off sale, and the ticket is a real one, with

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its own code, that scans at the door like any other. The dialog says it was emailed.

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The Comps card lists it with its holder and its reason. Void takes a comp back,

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unless it has already been used at the door.

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Now the date of this performance changes. Scroll up, and press New date.

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It stays the same performance: the seats and the tickets stay valid, and so do the Q

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R codes already printed or emailed. Every holder with an email address is told.

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Choose the new start, the new end, and when the doors open. Give a reason, which

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goes in the holders' email. The refund window is how many days any holder may return

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their ticket, whatever the event's refund cutoff.

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Press Change the date. A message says the new date was saved, and how many holders

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were emailed. Holders with no address are counted too, so you can tell them another

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way.

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The result is kept in the History card of the performance, with who changed it and

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why.

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Now a performance that will not go ahead. Go back to the event, open the second

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performance, and press Cancel performance.

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Before anything happens, the wizard says what cancelling will do: how many tickets,

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sales and online orders are affected, how much goes back to cards, and how much cash

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is owed by hand.

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Give a reason, which the buyers are told, and type the event's name to confirm. This

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cannot be undone.

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Press Cancel performance. Its seats are frozen at once, and a job refunds every

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buyer, and emails them, until it is done.

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The cancellation page shows the job: the tickets and the money by state, and the

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buyers emailed. Card payments are refunded for you. Money that was paid in cash is

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listed under Refunds due, to be paid out at the counter.

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In the next episode, we make a season pass.