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Sooner or later, a card processor has a bad day. This register has two card readers,

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on two different processors: its primary reader, and a backup. In this episode, a

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manager switches the register to the backup.

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A customer is paying, and the register has gone into standby. The purple bar at the

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top says the card processor is unavailable. Below it, the register explains: the

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card service for the front reader is not responding, and the spare reader is ready.

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While the processor is down, Credit and Debit cannot be used. Cash, a check, and the

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standalone card terminal are still there, so the customer does not have to leave.

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To take cards again, switch the register to its backup reader. Press Switch

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processor.

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The dialog shows the reader the register uses now, marked unavailable, and the

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readers it could switch to, with their connection and whether each is ready. It also

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asks why. Processor down is already chosen.

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Press Switch.

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Switching a processor needs a manager. The manager types their P I N on the pad,

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which approves this one switch.

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The register says card payments now use the spare reader, and Credit and Debit is

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back.

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Choose Credit and Debit, and press Charge on terminal.

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The spare reader takes the payment.

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The sale is complete, and the receipt shows the card payment, with the last four

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digits of the card.

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Later, the first processor answers again. For the next sale, press Pay as usual.

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To switch back, open the payment menu, the three dots at the top, and choose Switch

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card processor.

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The dialog shows the spare reader as the one in use now, and the front reader as

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ready again. It asks why. We choose Other, and write that the first processor is

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back. Press Switch, and a manager approves with their P I N.

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The register is back on its first reader.

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That is how a register keeps taking cards when a processor is down. In the next

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episode, we refund a card payment.