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When a customer returns something they paid for by card, the money should go back to

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the card. In this episode we refund two card payments. The first goes back to the

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card by itself, and the second needs the customer's card on the card terminal.

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A customer brings back a hoodie they paid for by card. Press Return, and a manager

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approves with their P I N.

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Choose the customer's receipt, the top one in the list, and the item coming back.

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Give a reason, and add the return to the sale.

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The cart shows the hoodie as a minus amount, and the big button now says Refund.

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Press it.

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Choose how to refund the customer. Press Credit and Debit.

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A switch asks whether the customer presents their card on the terminal. Left off,

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the refund goes back to the card by itself, and the page says so: refunded through

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the card processor to the card used on the original sale. Press the button.

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The refund is complete, and the receipt shows it. The money goes back to the card

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the customer paid with. Press New sale.

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Now another customer returns two things they paid for by card, on one receipt: a

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bike tune-up and a hoodie. Press Return, and again a manager approves.

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Choose the receipt, and press Return all. Give a reason, and add the return to the

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sale.

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Press Refund, and choose Credit and Debit.

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This time there is no switch. The page says that this payment can only be refunded

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with the customer's card on the card terminal, and that the terminal asks for it

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once the refund is saved.

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Press the button. The card terminal asks for the customer's card: the screen says

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Present the card for the refund. The customer presents it, and the refund is made.

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The screen says what was refunded to the card, and the last digits of the card it

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went to. Press Done.

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In the next episode, we choose the connection your online store takes card payments

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through.