Transcript
What was sent for a sale, the ticket page with a QR code for every seat, the PDF, and where wallet passes are set up.
0:00 Introduction
A ticket only helps if the customer has it. In this episode we look at what was sent for a sale, at the ticket page the customer opens, and at where wallet passes are set up.
0:11 The sale
In the menu, choose Sales. We look for the sale of the tickets by typing the customer's name, Ana Reyes.
Click the row to open the sale.
The Tickets card lists every ticket of the sale with its seat and type, and its state: issued, admitted at the door, or void.
Under the tickets is the history of what was sent: what went, to which address, and how it went. Here the tickets were emailed to Ana, with a link and a P D F, and the email was sent.
The Email tickets button at the top sends them again, to the customer's address or to one you type. Each time you send, the link in the earlier emails stops working, so only the newest email has the link that works.
0:53 Wallet passes
Customers can also add a ticket to their phone's wallet. In the menu, under Events, choose Wallet passes.
Apple Wallet and Google Wallet each have a card. A wallet is offered to ticket holders once its certificate or service account is uploaded here, and switched on. Neither is set up in this store, so the wallet buttons do not appear on the ticket page. Everything else works without them.
For Apple you need a certificate from your own Apple developer account, and for Google a service account from your own Google Wallet account. The page checks what you upload, and Test pass shows that it works.
1:30 The email and the ticket page
This is the email Ana received. It has a link to her tickets, and the tickets as a P D F.
The link opens the ticket page. It needs no sign-in. Each ticket has a Q R code to show at the door, its seat, its type, its code to type in, and whether it is still valid.
Download P D F gives the tickets with a page for each, and Add to calendar gives a calendar file. If Ana loses the email, she presses Email me my tickets again, and a new email goes to the address on the purchase.
In the next episode, we scan these tickets at the door.