Transcript
Free tickets with a reason, giving a performance a new date, and cancelling one so that every buyer is refunded.
0:00 Introduction
Plans change. In this episode we give away a ticket, give a performance a new date, and cancel another one, with every buyer refunded.
0:08 A comp
A comp is a free ticket with a reason: a guest, a sponsor, the press. In the menu, choose Events, and open the Harbor Lights Concert.
Scroll down to the performances, and open one that has tickets sold.
Scroll down to Seats and blocks. The map shows every seat as sold, held, blocked or free. Pick a free seat on it. We pick a seat in the front row.
Press Comp tickets. Say why the ticket is free, who it is for, and where to email it.
Press Issue comps. The seat is taken off sale, and the ticket is a real one, with its own code, that scans at the door like any other. The dialog says it was emailed.
The Comps card lists it with its holder and its reason. Void takes a comp back, unless it has already been used at the door.
1:05 A new date
Now the date of this performance changes. Scroll up, and press New date.
It stays the same performance: the seats and the tickets stay valid, and so do the Q R codes already printed or emailed. Every holder with an email address is told.
Choose the new start, the new end, and when the doors open. Give a reason, which goes in the holders' email. The refund window is how many days any holder may return their ticket, whatever the event's refund cutoff.
Press Change the date. A message says the new date was saved, and how many holders were emailed. Holders with no address are counted too, so you can tell them another way.
The result is kept in the History card of the performance, with who changed it and why.
2:05 A cancellation
Now a performance that will not go ahead. Go back to the event, open the second performance, and press Cancel performance.
Before anything happens, the wizard says what cancelling will do: how many tickets, sales and online orders are affected, how much goes back to cards, and how much cash is owed by hand.
Give a reason, which the buyers are told, and type the event's name to confirm. This cannot be undone.
Press Cancel performance. Its seats are frozen at once, and a job refunds every buyer, and emails them, until it is done.
The cancellation page shows the job: the tickets and the money by state, and the buyers emailed. Card payments are refunded for you. Money that was paid in cash is listed under Refunds due, to be paid out at the counter.
In the next episode, we make a season pass.