Tutorials
See exactly how it works
78 short, narrated walkthroughs, 3.6 hours in all, recorded from the real product. Use them to train a new starter, or to see every corner of the system before you decide.
Getting started
What the system is and how to set up a store: the back office, store settings and branding, outlets and registers, taxes and payment types, staff, and enrolling devices.
Getting startedWelcome to Lighthouse3:19
The three apps (back office, register, scanner), what each is for, and a tour of the back office.
Getting startedStore settings3:12
Store details, currency and locale, tax-inclusive prices, cash rounding, receipts, loyalty and layaways.
Getting startedYour brand on every screen2:51
Brand name, colour and logo for the whole business, a store with its own brand, and the live preview.
Getting startedOutlets and registers2:28
Adding a store (outlet) and its registers, receipt prefixes and time zones.
Getting startedTaxes and payment types3:12
Tax rates and classes, and the ways customers can pay.
Getting startedStaff, roles and PINs3:11
Adding staff, what roles allow, register PINs, outlets a person works at, and the time clock.
Getting startedEnrolling registers and scanners2:32
One-time enrolment codes, enrolling a register, and watching devices from the back office.
Your catalogue
Everything you sell: products and variants, categories, brands, suppliers, importing, labels, price books and promotions.
Your catalogueAdding a product2:54
A product from an industry template: name, price, cost, SKU and opening stock.
Your catalogueVariants and barcodes2:44
Sizes and colours as variants, a barcode for each, and editing prices.
Your catalogueCategories, brands and suppliers2:35
Organising the catalogue and recording who you buy from.
Your catalogueImporting from a spreadsheet2:36
Bringing products in from CSV and checking the preview before anything is saved.
Your cataloguePrinting labels2:28
Shelf and price labels with barcodes.
Your cataloguePrice books2:49
Different prices for a customer group or an outlet.
Your cataloguePromotions and coupons3:24
Percentage and amount discounts, schedules, coupon codes and limits.
Selling at the register
A day at the register: opening, selling, payments, discounts, customers, returns, layaways, gift cards, work orders, cash and closing - and selling when the internet is down.
Selling at the registerOpening the register3:16
Signing in with a PIN, counting the opening float and finding your way around the sell screen.
Selling at the registerYour first sale2:02
Scan or tap products, check the cart, take cash and hand back the receipt.
Selling at the registerCard payments and split bills2:22
Charging a card on the terminal, and paying one sale with two tenders.
Selling at the registerDiscounts and manager approval3:04
Line and sale discounts, coupons, and a manager's PIN for what a cashier cannot do alone.
Selling at the registerCustomers and loyalty3:16
Attaching or creating a customer, loyalty points, store credit and house accounts.
Selling at the registerReturns and exchanges3:14
Returning against a receipt, without one, and exchanging for something else.
Selling at the registerParking sales and quotes2:18
Putting a sale on hold, retrieving it, and saving a quote.
Selling at the registerLayaways2:12
Taking a deposit, paying a layaway down and handing the goods over.
Selling at the registerGift cards2:14
Selling and loading a gift card, checking its balance and paying with it.
Selling at the registerWork orders2:46
Checking in a repair, adding parts and labour, and the pick-up and payment.
Selling at the registerCash management2:41
Pay ins, pay outs, no sale, and what the drawer should hold.
Selling at the registerClosing the register2:54
Counting the drawer, over and short, and the shift report.
Selling at the registerSelling when the internet is down2:43
What changes offline, which payments still work, and how sales sync afterwards.
The stock room
The scanner app on a phone or handheld: price checks, deliveries, counts, transfers, adjustments, serials and lots.
The stock roomSetting up the scanner2:18
Enrolling a phone or handheld, signing in, and the home screen.
The stock roomPrice and stock checks2:48
Scanning any code: barcodes, SKUs, serials and scale labels.
The stock roomReceiving a delivery3:07
Checking a purchase order in by scanning, and what happens to unexpected items.
The stock roomCounting stock2:57
A cycle count by scanning, entering quantities, undo, and completing the count.
The stock roomTransfers between stores2:51
Sending stock to another outlet and receiving it there.
The stock roomStock adjustments2:20
Damage, theft and found stock: scan, quantity and reason.
The stock roomSerials, lots and low stock3:21
Receiving a serialised unit, expiring lots, and reorder suggestions.
The stock roomUnknown barcodes2:36
Linking a new barcode to a product, or adding a product from the stock room.
Inventory and purchasing
Stock and buying from the back office: stock levels, purchase orders, transfers, counts, serials and lots.
Inventory and purchasingStock levels3:06
On hand, committed, available and on order, reorder points, and adjusting stock.
Inventory and purchasingPurchase orders3:51
Ordering from a supplier, reorder suggestions, receiving and costs.
Inventory and purchasingTransfers2:42
Moving stock between outlets from the back office.
Inventory and purchasingStock counts3:18
Starting a count, reviewing variances and applying them.
Inventory and purchasingSerials and lots3:43
Finding a serialised unit and managing lot expiry.
Customers and sales
Customers, sales history and the jobs that span visits, from the back office.
Customers and salesCustomer records3:22
Profiles, purchase history, loyalty, store credit and account balances.
Customers and salesSales history and voids2:35
Finding a sale, reprinting or emailing its receipt, and voiding it.
Customers and salesGift cards in the back office2:25
Issued cards, balances and their history.
Customers and salesThe work order board2:31
Repairs and services by status, and updating a job.
Reports and controls
Knowing how the business is doing and keeping it honest.
Reports and controlsThe dashboard2:32
Today's numbers, trends, low stock and open work at a glance.
Reports and controlsReports2:53
Sales, inventory value, low stock, expiring lots, employees, timesheets and shifts.
Reports and controlsClosing a month2:40
Accounting periods: reconcile, then lock.
Reports and controlsThe audit log2:45
Every change, who made it and from which device.
Reports and controlsLoss prevention and offline review2:59
Voids, refunds and overrides by person, and sales rung offline.
Reports and controlsDevices and sync exceptions3:17
The fleet of registers and scanners, their backlog, and fixing sync problems.
Security
Signing in safely: two-factor codes, passkeys, PINs and single sign-on.
SecurityTwo-factor sign-in for staff3:09
Requiring a code for sensitive roles, setting it up, and recovery codes.
SecurityPINs and locking the register3:13
Locking the register, switching cashier, and approvals by PIN.
SecurityPasskeys and single sign-on2:12
Signing in with Lighthouse, and adding a passkey.
The cloud console
For business owners on the managed cloud, and for the people who run the platform.
The cloud consoleSigning up2:03
Creating a business, its address and the owner's sign-in.
The cloud consoleYour business in the console1:49
The business page: addresses, fleet health, stores and their servers.
The cloud consoleStore servers2:38
Adding a store server, approving it by fingerprint, and moving a store onto it.
The cloud consoleCard payments and your own address2:48
Connecting Stripe, and serving the business on your own domain.
The cloud consoleExporting your data1:50
An encrypted archive of everything, and the key to open it.
Your online store
Selling online from the same stock, prices and customers as your stores: a look of your own, your content, shipping and tax for every region, the shopper's checkout, and online orders.
Your online storeOpening your online store4:21
Choosing a look, publishing it, the stores that ship or offer pickup, products online, shipping, tax, and going live.
Your online storeDesigning your store3:28
Brand colours and fonts, colour presets, sections and blocks, previewing, publishing and rolling back.
Your online storePages, menus, collections and a blog3:18
Content pages, the store menus, smart collections, blog articles and search engine settings.
Your online storeShipping and tax for every region4:31
Shipping zones and rates, where you are registered for tax, local rate tables, and checking the tax for an address.
Your online storeShopping online2:42
What a shopper sees: browsing, the cart, checkout with destination tax, paying, and the order page.
Your online storeOnline orders and messages3:29
The orders inbox, shipping and pickup, refunds, messages from the contact form, and analytics with consent.
Event tickets
Selling tickets for shows, talks and classes: draw your venue's seat map over its own picture, create events with performances and prices, sell seats at the register and online, deliver tickets by email, scan them at the door, and handle comps, new dates, cancellations and season passes.
Event ticketsVenues and seat maps3:17
Adding a venue, laying out its seats over the venue's own picture with rows and a standing area, and publishing the seat map.
Event ticketsEvents, performances and prices3:00
An event with its ticket types, a performance with its date and time, a price for each zone and ticket type, and putting it on sale.
Event ticketsSelling tickets at the register2:12
Finding the event, choosing the performance and the seats on the map, the hold and the booking fees, paying, and the tickets printed or emailed.
Event ticketsSelling tickets online2:20
The event page in your online store, choosing seats on the map, the cart, checkout by email, and the shopper's tickets.
Event ticketsDelivering tickets2:08
What was sent for a sale, the ticket page with a QR code for every seat, the PDF, and where wallet passes are set up.
Event ticketsAdmission at the door2:05
The Admit tool on the scanner: the list on the device, a good ticket, one already used, a forged code, and scanning offline.
Event ticketsWatching the door1:45
The Door page in the back office: how many are inside, what each scanner let in, and the scans that need a note from a manager.
Event ticketsComps, new dates and cancellations2:59
Free tickets with a reason, giving a performance a new date, and cancelling one so that every buyer is refunded.
Event ticketsSeason passes2:21
One purchase for the same seat in several performances: making a pass, choosing its performances, pricing it and publishing it.
Card payments
Taking cards through your own account at a payment provider: connecting a provider, pairing a card reader and putting it on a register, switching a register to a backup processor when one is down, refunding to the card (also when the customer's card must be present), and choosing the connection your online store takes payments through.
Card paymentsConnecting a payment provider2:51
The Payments page, what a provider asks for, and connecting one: its credentials, its webhook, the test, and the outlets it is used at.
Card paymentsPairing a card reader2:10
Adding a reader to an outlet by pairing it with its code, and giving a register its primary reader and a backup.
Card paymentsSwitching processors when one is down2:09
The register in standby when its processor stops answering, and a manager switching it to the backup reader.
Card paymentsRefunding to the card2:03
A refund that goes back to the card by itself, and one that needs the customer's card presented on the card terminal.
Card paymentsYour online store's payment connection1:56
Choosing the connection the online store takes card payments through, and what the page tells you about it.
See it run your store
Every screen, every flow, recorded from the real product. Watch a sale rung up, a delivery checked in and a store branded in minutes.